Shipping policy

MS Enterprises ("we" and "us") is the operator of (https://hardcraft.in/)
("Website"). By placing an order through this Website you will be agreeing to
the terms below. These are provided to ensure both parties are aware of and
agree upon this arrangement to mutually protect and set expectations on our
service.

1. General
Subject to stock availability. We try to maintain accurate stock counts on our
website but from time-to-time there may be a stock discrepancy and we will not
be able to fulfill all your items at time of purchase. In this instance, we will
fulfill the available products to you, and contact you about whether you would
prefer to await restocking of the backordered item or if you would prefer for us
to process a refund.

2. Shipping Costs

We do not charge any additional shipping cost while placing any orders for almost all the products listed on our website.
For few products which are heavy and bulky, Shipping costs may be calculated during checkout based on weight, dimensions and
destination of the items in the order. Payment for shipping will be collected
with the purchase.
This price will be the final price for shipping cost to the customer.

3. Returns
3.1 Return Due To Change Of Mind
MS Enterprises will happily accept returns due to change of mind as long as a
request to return is received by us within 7 days of receipt of item and are
returned to us in original packaging, unused and in resellable condition.
Return shipping will be paid at the customers expense and will be required to
arrange their own shipping.
Once returns are received and accepted, refunds will be processed to store
credit for a future purchase. We will notify you once this has been completed
through email.
(MS Enterprises) will refund the value of the goods returned but will NOT refund
the value of any shipping paid.

3.2 Warranty Returns
MS Enterprises will happily honor any valid warranty claims, provided a claim is
submitted within 90 days of receipt of items.
Customers will be required to send the product to our store and customer needs to bear the forward shipping charge.
Upon return receipt of items for warranty claim, you can expect MS Enterprises
to process your warranty claim within 20 days.

4. Delivery Terms
4.1 Transit Time Domestically
In general, domestic shipments are in transit for 4 - 7 working days

4.2 Transit time Internationally
Generally, orders shipped internationally are in transit for 4 - 22 working days. This varies greatly depending on the courier you have selected. We are able to offer a more specific estimate when you are choosing your courier at checkout.

4.4 Change Of Delivery Address
Orders placed before 09 AM - IST will be dispatched the same day,
otherwise, within the next business day.
Our warehouse operates on Monday - Saturday during standard business hours, except on national holidays at which time the warehouse will be closed. In these
instances, we take steps to ensure shipment delays will be kept to a minimum.

4.4 Change Of Delivery Address
For change of delivery address requests, we are able to change the address at
any time before the order has been dispatched.

4.5 Items Out Of Stock
If an item is out of stock, we will wait for the item to be available before
dispatching your order. Existing items in the order will be reserved while we
await this item.

4.6 Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please contact us so that we
can conduct an investigation.

5. Parcels Damaged In Transit
If you find a parcel is damaged in-transit, if possible, please reject the
parcel from the courier and get in touch with our customer service. 

6. Cancellations
If you change your mind before you have received your order, we are able to
accept cancellations at any time before the order has been dispatched. If an
order has already been dispatched, please refer to our refund policy.

7. Insurance
Parcels are insured for loss and damage up to the value as stated by the
courier.

7.1 Process for parcel damaged in-transit
We will process a refund or replacement as soon as the courier has completed
their investigation into the claim.

7.2 Process for parcel lost in-transit
We will process a refund or replacement as soon as the courier has conducted an
investigation and deemed the parcel lost.

8. Customer service
For all customer service enquiries, please email us at
hardcraftgifting@gmail.com